Privacy Policy

Help Home Care LLC

Help Home Care LLC values the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, website, phone system, and messaging platforms.

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a.) Personal Information Collected from Clients

Help Home Care LLC may collect personal information from clients, prospective clients, caregivers, and website visitors when they contact us, request services, or communicate with us through phone, text message, email, or our website.

The personal information we may collect includes:

Full name

Phone number

Email address

Mailing address

Date of birth

Emergency contact information

Health or care-related information necessary to provide home care services

Insurance or Medicaid waiver information when applicable

Any information voluntarily provided when communicating with our staff

We only collect the information necessary to provide home care services, respond to inquiries, and support client care.

b.) Purpose for Collecting Personal Information
The personal information collected by Help Home Care LLC may be used for the following purposes:

To provide home care services and coordinate client care

To communicate with clients, family members, or authorized representatives

To schedule services and caregiver visits

To send appointment reminders and service updates

To respond to questions, inquiries, or service requests

To comply with healthcare regulations and legal requirements

To improve our services and customer support

We collect and use personal information only for legitimate business and healthcare purposes.

Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

c.) Sharing of Customers Information

Help Home Care LLC respects the privacy of our clients and does not sell, rent, or share personal information with third parties for marketing purposes.

Customer information will not be shared with third parties, partners, or joint ventures.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information may only be disclosed when required by law, regulatory requirements, or when necessary to provide healthcare services with authorized providers involved in a client’s care.

d.) Messaging Terms and Conditions

You agree to receive text messages from Help Home Care LLC sent from 404-631-6222. Message frequency varies and may include messages in relation to appointment reminders, caregiver scheduling, service updates, and general customer support.

Message and data rates may apply.

Reply STOP to opt out at any time.
Reply HELP for support.

e.) SMS Consent Communication

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Types of SMS Communications:
If you have consented to receive text messages from Help Home Care LLC, you may receive messages related to the following:

  • Caregiver scheduling and shift updates
  • Appointment reminders and visit confirmations
  • Follow-up messages regarding services
  • Client care coordination and support updates

Example:
"Hello, this is Help Home Care. We have an update regarding your schedule for tomorrow. Please confirm your availability. Reply STOP to opt out at any time."

Message Frequency:
Message frequency may vary depending on your services and scheduling needs.
You may receive up to 2–5 SMS messages per week related to scheduling, care updates, or account notifications.

Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on your mobile carrier’s pricing plan. These fees may vary if messages are sent domestically or internationally.

Opt-In Method:
You may opt in to receive SMS messages from Help Home Care LLC in the following ways:

By submitting an online form on our website

Opt-Out Method:
You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive.
You may also contact us directly to be removed from our messaging list.

Help:
If you are experiencing any issues, you can reply with the keyword "HELP" or contact us directly at:
📞 404-631-6222
🌐 Privacy Policy & Terms and Conditions

Additional Options:
If you do not wish to receive SMS messages, you may choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures: